betpm Privacy Policy

betpm (referred to in this Privacy Policy as "betpm", "we", "us", or "our") is a PAGCOR-authorized online betting and gaming platform accessible at betpm.org. betpm provides Filipino players with access to sports betting, live casino, slots, bingo, jackpot games, and racing markets — all denominated in Philippine Peso (PHP / ₱) and supported by local Philippine payment methods.

betpm acts as the Personal Information Controller under the Philippine Data Privacy Act of 2012 (Republic Act 10173) in respect of personal data collected through the betpm Platform and its associated services. This means betpm determines the purposes and means by which your personal data is processed.

For all data privacy inquiries, you may contact betpm's Data Protection Officer (DPO) through the contact details provided in Section 15 of this Policy.

betpm collects personal data in the following categories. We collect only what is necessary for the specific purpose identified, consistent with the principle of data minimization under the Data Privacy Act of 2012.

betpm collects personal data through the following channels:

• Direct Registration: When you create a betpm account, you provide your name, date of birth, email address, and Philippine mobile number directly into our registration form.
• KYC Verification Portal: When completing identity verification, you upload images of your government-issued identification document through betpm's secure verification portal.
• Deposit and Withdrawal Transactions: When you deposit via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, or other supported Philippine payment methods, our payment processors share transaction and account details with betpm as necessary to process the transaction.
• Platform Usage: betpm's systems automatically collect technical and usage data as you interact with the Platform — including pages visited, games played, bets placed, and session timing — through server logs and first-party analytics tools.
• Cookies and Similar Technologies: betpm uses cookies and similar tracking technologies on betpm.org to maintain session state, remember your preferences, and support platform security. See Section 7 for full details.
• Customer Support Interactions: When you contact betpm via live chat or email, the content of those communications is recorded and retained for quality assurance, dispute resolution, and regulatory compliance purposes.
• Third-Party Verification Providers: betpm may receive identity verification results and fraud risk scores from accredited third-party KYC providers as part of the onboarding process.

betpm uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and administering your betpm Player account, including processing your login credentials and keeping your account details up to date.
• Identity & Age Verification (KYC): Verifying that you are at least 21 years of age and that your identity matches the details provided during registration, as required by PAGCOR and Philippine gaming regulations.
• Payment Processing: Processing your deposits and withdrawal requests via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other supported payment channels in compliance with Bangko Sentral ng Pilipinas (BSP) regulations.
• Anti-Money Laundering (AML) Compliance: Monitoring transactions and account activity for patterns consistent with money laundering, terrorist financing, or other financial crimes, as required under Philippine AML law (Republic Act 9160 and its amendments).
• Regulatory Reporting: Reporting to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities as required by law.
• Fraud Prevention & Platform Security: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct described in the betpm Terms & Conditions.
• Responsible Gaming: Monitoring usage patterns to identify players who may be exhibiting signs of problem gambling behavior, in order to apply betpm's responsible gaming tools appropriately.
• Customer Support: Responding to your queries, complaints, and formal disputes through betpm's live chat and email support channels.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve the betpm platform's design, performance, game selection, and overall user experience.
• Marketing Communications: Sending you promotional emails, SMS notifications, and in-platform messages about betpm bonuses, new games, and special offers — but only where you have provided your consent to receive such communications and have not subsequently withdrawn that consent.

Under the Philippine Data Privacy Act of 2012, betpm processes personal data on the following lawful grounds:

• Performance of a Contract: Processing your identity data, contact data, and financial data is necessary to provide you with the betpm service you signed up for — including account creation, deposits, withdrawals, and game access.
• Compliance with a Legal Obligation: KYC verification, AML monitoring, PAGCOR regulatory reporting, and age verification (21+) are legal obligations imposed on betpm by Philippine law. betpm cannot provide real-money gaming services without fulfilling these obligations.
• Legitimate Interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of betpm's legitimate interests in protecting its business, its players, and the integrity of its platform — provided those interests are not overridden by your rights and freedoms.
• Consent: Marketing communications are sent solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time through your account settings or by contacting betpm's support team, without affecting the lawfulness of any processing carried out before withdrawal.

betpm does not sell, rent, or trade your personal data to third parties for their own commercial purposes. betpm may share your personal data with the following categories of recipients strictly as necessary to provide the betpm service and fulfill our legal obligations:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), GrabPay, BPI, BDO, Metrobank, and other Philippine payment service providers receive the transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Accredited KYC and identity verification providers receive copies of your identification documents and personal details solely to perform age and identity verification on betpm's behalf.
• Game Software Providers: Third-party game providers whose titles are available on the betpm platform may receive a pseudonymous player identifier and game session data necessary to deliver the game and calculate outcomes. These providers do not receive your full identity or financial data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive your personal data where disclosure is required by law or by a valid regulatory order.
• Law Enforcement: Philippine law enforcement agencies may receive personal data in response to a lawful court order, subpoena, or formal legal request.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity vendors, and data backup services that process personal data on betpm's behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Professional Advisers: Legal, accounting, and auditing firms that advise betpm may have access to personal data on a confidential, need-to-know basis.

All third parties with whom betpm shares personal data are contractually required to maintain appropriate security measures and to process personal data only for the purposes specified by betpm.

betpm uses cookies and similar technologies on betpm.org for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the betpm platform to function. They maintain your login session, preserve your language preferences, and enable core security features. These cookies cannot be disabled without impairing your use of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category or deposit method — to provide a more personalized experience on your next visit.
• Analytics Cookies: betpm uses first-party analytics tools to understand how players navigate the platform, which pages are most visited, and where technical issues arise. This data is aggregated and does not identify individual players.
• Security Cookies: These cookies help betpm detect and prevent fraudulent account activity, multi-accounting, and bot behavior by tracking session patterns and device fingerprints.

betpm does not use third-party advertising cookies or retargeting pixels. Your browsing activity on betpm.org is not shared with advertising networks.

betpm retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with betpm's data destruction procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and platform improvement purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by betpm:

• Right to Be Informed: You have the right to be informed whether betpm holds personal data about you, and to receive information about how that data is being processed. This Privacy Policy fulfills betpm's obligation to inform you at the point of data collection.
• Right of Access: You have the right to request a copy of the personal data betpm holds about you. betpm will provide this within 30 calendar days of a valid request, subject to identity verification.
• Right to Rectification: If any personal data betpm holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you may be able to update these directly in your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to betpm's legal obligations — for example, we cannot delete transaction records during the retention period required by AML law.
• Right to Object: You have the right to object to betpm processing your personal data on the basis of legitimate interests. betpm will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to betpm in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe betpm has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The betpm Platform is strictly for adults aged 21 years and above, as required by PAGCOR and Philippine gaming regulations. betpm does not knowingly collect personal data from individuals under the age of 21.

If betpm becomes aware that personal data has been collected from a person under 21 years of age — whether through the KYC process, a report from a third party, or any other means — betpm will:

• Immediately suspend the relevant account pending investigation.
• Delete all personal data associated with the underage registration as soon as legally permissible.
• Refund any deposits made to the original payment method, subject to AML verification.
• Report the incident to PAGCOR as required by its regulatory framework.

betpm implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Transport Security: All data transmitted between your browser or mobile device and betpm's servers is encrypted using TLS 1.3. betpm enforces HTTPS across the entire betpm.org domain.
• Storage Encryption: Personal data stored in betpm's databases is encrypted at rest using AES-256 encryption. KYC documents are stored in isolated, access-controlled repositories with additional encryption layers.
• Access Controls: Access to personal data within betpm's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data necessary for their specific role. All internal access is logged and audited.
• Multi-Factor Authentication: betpm's internal systems require multi-factor authentication for all staff accessing personal data or financial systems.
• Penetration Testing: betpm conducts regular security assessments and penetration tests of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: betpm maintains a documented data breach response plan that defines escalation procedures, notification timelines, and remediation steps in the event of a security incident.
• Staff Training: All betpm staff who handle personal data receive regular data privacy and security training aligned with the requirements of the Data Privacy Act of 2012.

While betpm takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your betpm account and to enable two-factor authentication where available.

betpm's primary data processing infrastructure is located within the Philippines. However, certain service providers — including cloud hosting vendors, game software providers, and KYC technology partners — may process personal data in other jurisdictions.

Where personal data is transferred outside the Philippines, betpm ensures that appropriate safeguards are in place to protect the data, including:

• Contractual clauses in data processing agreements that impose privacy and security obligations on the receiving party equivalent to those required under the Philippine Data Privacy Act of 2012.
• Transfers only to jurisdictions or organizations that the National Privacy Commission has determined provide an adequate level of data protection.
• Where neither of the above applies, betpm will obtain your explicit consent before transferring your personal data internationally, and will inform you of the potential risks of such transfers.

betpm may send you promotional communications about bonuses, new games, special events, and platform updates. Marketing communications are sent only where you have provided explicit consent during registration or subsequently through your account settings.

betpm may contact consenting players through the following channels:

• Email to the registered email address on your account.
• SMS to your registered Philippine mobile number.
• Push notifications through the betpm platform (where enabled in your browser or device settings).
• In-platform notification banners visible when you are logged in to your betpm account.

Opting Out: You may withdraw your consent to receive marketing communications at any time through the following methods:

• Updating your communication preferences in your betpm account settings.
• Clicking the unsubscribe link at the bottom of any betpm marketing email.
• Contacting betpm's support team via live chat or email and requesting to be removed from marketing communications.

Withdrawing consent to marketing communications will not affect your ability to use the betpm platform or receive essential service communications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent on the basis of contract performance and cannot be opted out of while your account is active.

betpm reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable Philippine privacy law. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes to this Privacy Policy are material — meaning they significantly affect the rights of betpm players or the way in which we process personal data — betpm will notify registered players by email at least seven (7) calendar days before the updated Policy takes effect.

For minor or clarificatory changes, betpm will update the Policy on this page without individual notification. The current version of the betpm Privacy Policy is always accessible at betpm.org/privacy-policy.

Your continued use of the betpm platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not accept the revised Policy, you must close your account and cease using the platform before the effective date.

For all privacy-related inquiries, data subject requests, or concerns about betpm's handling of your personal data, please contact betpm's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 at betpm.org — the fastest way to reach our support and DPO team.
• Email: support@betpm.org — responses within 24 hours on business days.

When submitting a data subject request, please include your registered email address and a brief description of your request. betpm may ask you to verify your identity before processing any request that involves disclosing, correcting, or deleting personal data.

If you are not satisfied with betpm's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority under the Data Privacy Act of 2012.